Waste Service Payments

Step 1.Before we get started

A couple of notes on GR PayIt :

• Security. Rest assured that your payment information is encrypted when it's submitted and securely stored by a third party. These practices are PCI DSS compliant .
• Goodbye processing fees. There are no processing fees when making payments for water bills, paying for parking tickets or adding funds to your refuse account in GR PayIt .

Step 2.Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

• 32 gallon: $3.63
• 64 gallon: $6.05
• 96 gallon: $8.47

To ensure your trash is picked up, make sure your account has enough funds to cover your tip cost. Remember, you can pay as far in advance as you want. Keep in mind that carts left at the curb may be tipped and charged for service.

Step 3.Payment timeline

When you make a payment through GR PayIt , the payment goes through the following business day by noon. If you make a payment on a holiday, it'll be posted the following business day by noon. Review the Waste Services Payment Options to decide which one works best for you.

Payments for Trash Pickup the Next Day

You'll need to pay in person to make sure the funds are credited to your account in time. Visit us at City Hall.

CITY HALL

Monroe Level Storefront
300 Monroe Ave NW
Grand Rapids, MI 49503
View Map

HOURS 

• Monday - Friday: 8:00 am - 5:00 pm
• Weekends and Holidays: Closed

Step 4.Decide your payment option

If you need to you can pay online with a credit/debit card (Visa, MasterCard, Discover, or American Express) or eCheck. You can choose how much you want to add to your account with no added fees. After signing up for an account, GR PayIt will notify you when your account balance hits $10 or less. Set up autopay to add money to your account automatically from your checking or savings account (see step 6).

Step 5.Make your payment

Login to GR PayIt and create an account. You'll be able to add money to your refuse account, find your water bills, and make property tax payments using one account. You decide when and how much to pay. We'll add it to your cart and process your payment with no added fees.

Pay it online

Step 6.Sign up for autopay

Set up autopay in GR PayIt . You'll decide the amount you want to add to your account. We'll charge you this amount each time your waste services account balance hits $10 or less. Adding money to your account using GR PayIt means no added fees! 

If your check is returned for non-sufficient funds (NSF) you'll be responsible to pay your bank charges and an additional $30 returned fee to the City.

Step 7.Check your balance

You can find your account balance, tip history, and recycle cart history in your GR PayIt account. Keep in mind that we don't collect your trash if you don't have a positive account balance.

Step 1.Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

• 32 gallon: $3.63
• 64 gallon: $6.05
• 96 gallon: $8.47

To ensure your trash is picked up, make sure your account has enough funds to cover the cost of the tip. Remember, you can pay as far in advance as you want. Keep in mind that carts left at the curb may be tipped and charged for service.

Step 2.Check your balance

You can find your account balance, tip history and recycle cart history in your GR PayIt account. If you don't have a GR PayIt account, call 311 or 616-456-3000. We'll give you your account information.

Step 3.Prepare payment

Make your check or money order out to Grand Rapids City Treasurer. Write your account number on the memo line of the check or money order. Keep in mind that it takes 5-7 business days for the US Postal Service to deliver mail to us. Make sure to mail your payment at least 5-7 business days before your account runs out of money. Review the Waste Services Payment Options to decide which one works best for you.

Step 4.Mail your payment

Mail your check or money order (with your account number written in the memo line) to Grand Rapids City Treasurer at Suite 220, 300 Monroe Ave NW Grand Rapids, MI 49503.

Step 5.We'll process your payment

We process your payment within one business day of when we receive it in the mail. It can take up to 24 hours for your payment to post to your account.

Step 6.Review the payment processing schedule

The length of time it takes for us to apply your payment varies depending on the day you pay. Review below to find out when you can expect your payment to post.

Payments for Trash Pickup the Next Day

You'll need to pay in person to make sure the funds are credited to your account in time. Visit us at City Hall.

City Hall

Monroe Level Storefront
300 Monroe Ave NW
Grand Rapids, MI 49503
View Map

Hours 

• Monday - Friday: 8:00 am - 5:00 pm
• Weekends and Holidays: Closed

We Receive Payment on a Weekday

MONDAY 12:00 AM - 11:59 PM

Payment posts Wednesday by noon

TUESDAY 12:00 AM - 11:59 PM

Payment posts Thursday by noon

WEDNESDAY 12:00 AM - 11:59 PM

Payment posts Friday by noon

THURSDAY 12:00 AM - 11:59 PM

Payment posts Monday by noon

We Receive Payment on a Weekend

FRIDAY 12:00 AM - 11:59 PM

Payment posts Tuesday by noon

SATURDAY 12:00 AM - 11:59 PM

Payment posts Tuesday by noon

SUNDAY 12:00 AM - 11:59 PM

Payment posts Tuesday by noon

Step 1.Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

• 32 gallon: $3.63
• 64 gallon: $6.05
• 96 gallon: $8.47

To ensure your trash is picked up, make sure your account has enough funds to cover the cost of the tip. Remember, you can pay as far in advance as you want. Keep in mind that carts left at the curb may be tipped and charged for service.

Step 2.Check your balance

You can find your account balance, tip history and recycle cart history in your GR PayIt account. If you don't have a GR PayIt account, call 311 or 616-456-3000. We'll give you your account information.

Step 3.Gather your information

Make sure to have your Pay-As-You-Throw (PAYT) account number. You can Look Up Your Information online or by calling 311 or 616-456-3000. We're available Monday through Friday from 8:00 am - 5:00 pm. We're closed on weekends and holidays.

Step 4.Prepare payment

You can pay over the phone with a credit/debit (Visa, MasterCard, or Discover). Have your card ready when you call. Keep in mind that there's a $12 minimum payment when you pay over the phone. Review the Waste Services Payment Options to decide which one works best for you.

Step 5.Call the payment line

Call our automated phone system at 1-800-731-7602. You'll get a confirmation number at the end of the call to confirm payment.

Step 6.We'll process your payment

Payments processed through our phone system will post to your account the following business day. Payments made Friday thru Sunday are posted to your account on Monday.

Step 1.Your pre-payment amount

We charge per tip of your waste cart. The cost per tip is based on the cart size:

• 32 gallon: $3.63
• 64 gallon: $6.05
• 96 gallon: $8.47

To ensure your trash is picked up, make sure your account has enough funds to cover the cost of the tip. Remember, you can pay as far in advance as you want. Keep in mind that carts left at the curb may be tipped and charged for service.

Step 2.Check your balance

You can find your account balance, tip history and recycle cart history in your GR PayIt account. If you don't have a GR PayIt account, call 311 or 616-456-3000. We'll give you your account information.

Step 3.Bring payment

You can pay in person with cash, check, money order or credit/debit (Visa, MasterCard, Discover, or American Express). Review the Waste Services Payment Options to decide which one works best for you.

Step 4.Pay at City Hall

Pay in person at City Hall to have your payment posted the following business day. We'll validate 30 minutes of free parking in the Government Center Ramp while you make your payment. We'll give this to you at the counter. We don't validate for metered parking.

CITY HALL

Monroe Level Storefront
300 Monroe Ave NW
Grand Rapids, MI 49503
View Map

HOURS 

• Monday - Friday: 8:00 am - 5:00 pm
• Weekends and Holidays: Closed

Step 5.We'll process your payment

Your payment will be added to your account within 24 hours.