Grand Rapids, say hello to convenient parking with Motu! No more digging for coins. This is how parking should be.
Start using the Motu app today – it’s easy! Park where you see Motu app signs and decals, pay for your parking session from your phone and be on your way.
Motu has replaced ParkMobile as an app to pay for on-street parking.
- Download the Motu app from the Apple App Store, Google Play store, or use the web app
- Create an account with your mobile number.
- Park where you see Motu app signs and decals.
- Enter your zone, space number and length of stay.
- Pay for your parking session from your phone.
- Relax and welcome to parking as it should be.
Video Instructions
Pay on the go:
- Pay quickly and securely with your smartphone.
- Forget refilling the meter in the cold or rain.
No need to rush:
- Get alerts when your parking session is about to end
- Stop worrying about how much time is left on the meter
- Add time to your parking session directly from your phone
No price surprises:
- Receive email receipts at the end of your parking session.
- Manage your parking history through the mobile app, making tracking expenses easy
Pay in 15 Minute Increments
There’s no need to stop the parking session once you select an amount of time you would like to park. We recommend paying for 15 minutes of parking at a time. You can always extend your session if you need more time. Your parking session ends when the amount of time you selected has ended.
Enforcing Parking Meters
Your Motu payment will not appear on the meter. Not to worry, parking enforcement staff see your mobile payment on their handheld device. Make sure you enter your license plate number correctly. The officers will use your license plate number, zone number to view your payment in their handheld device. When you start a parking session in a zone that requires a space number, they’ll use your space number too.
Zone Number
You need a zone number to start your parking session. Enforcement staff uses the zone number to verify you paid for parking in the location you parked. Find the zone number on Motu signage near your parking space and on decals on the pay stations and meters. In Grand Rapids zone numbers range from 50200 to 70299.
Extending Time
You are able to extend time in 15 minute increments. If you can’t extend your time, it may be because you have already reached the maximum stay for the parking location. The maximum parking time varies by location and ranges from 30 minutes to 10 hours throughout the City.
You can’t park in the same zone or space longer than the allotted time. Once your full time expires, you can’t park in the same location for a 1 hour lockout period. You’ll need to move your vehicle to another zone or space to begin another valid parking session.
License Plate Number and Parking Multiple Cars
Your parking session is affiliated with the license plate number you have stored. You can have multiple license plates. You can even add temporary license plates. Login and select ‘Vehicles’ from the side menu. The app will automatically save recent license plate numbers you’ve used before.
You can start additional parking sessions with different license plate numbers by clicking ‘New Session’ in the side menu and following the prompts to begin a new session.
Using the Wallet
The Motu wallet allows you to pre-load funds into your Motu account. We offer the Wallet so that people who don’t have a credit or debit card can still have the convenience of using the Motu app. You can load it with a card or with cash.
To fund your Wallet with a card, you must follow the normal steps to initiate a parking session. You’ll have the option to select ‘Wallet’ as a method of payment. At this point you will be given the option to buy the Wallet offer. Offers may vary, but the Standard Wallet offer is $25. At any point you are able to add funds to this wallet through the app menu using a card on file. A reload amount of any $5 increment between $10 and $50 can be selected. The wallet has not minimum or maximum to the amount of funds that can be held in a wallet.
To fund your Wallet with cash, visit our office at 50 Ottawa Ave NW, Grand Rapids, MI 49503. We’re open Monday through Friday from 7:30 AM until 5:00 PM. We’ll walk you through adding funds to your Wallet. Make sure to bring at least $25 the first time you come in. At any point you are able to add funds to this wallet. A reload amount of any $5 increment between $10 and $50 can be selected. The wallet has not minimum or maximum to the amount of funds that can be held in a wallet.
Credit Cards Accepted
Grand Rapids accepts all major credit cards types. We do not accept pre-tax benefit cards as forms of payment for parking.
Parking History
Open the app or the website to view your parking history. Click ‘Parker History’ in the side menu, and you’ll be able to view previous parking sessions and access receipts. The app only shows recent history. For a full parking history, visit motu.ppprk.com.
Managing Payment Options
Open the app or the website to manage your payments. Login and select ‘Payment’ from the side menu. Select ‘Add Card.’ Enter your new card information and check the ‘Save Payment Info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card.’ Payment options cannot be edited once they are entered.
Setting Alerts
Login to your account and click ‘Options’ From the left hand menu. Use the slider buttons to enable or disable the reminders. Application and Emails are separate options.
Reset my PIN
To change your PIN, you’ll login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your card information, please send an email to support@passportinc.com.
Update your Email Address
To change your email address, use the app or website. Login and select ‘Profile’ from the side menu. Then, update your email.
Deactivate your Account
To deactivate your account, visit motu.ppprk.com. Login and select ‘Profile’ and then ‘Deactivate Account.’
Technical Issues
Send a bug report through the menu of the app or website. Our support team will get back to you promptly.
Parking Discrepancy
If the rates shown in the app do not match the signage at my parking location, let us know. Select ‘Send Bug Report’ in the side menu with a description of the issue. We will research any discrepancies. You’ll be charged the rate that is currently configured in the system and the Passport Support team will respond to your submission using your contact information on file.
Still have questions?
Check out our FAQs. If you have questions about parking in Grand Rapids or experience issues with one of our meters or pay stations, contact our Customer Service Call Center 8:00 AM to 5:00 PM, Monday through Friday at 311 or 616-456-3000.