Technology and Change Management

Our IT department makes sure that the City's technology systems are properly operating. Here’s a look at some of our IT responsibilities:

• Provide technical support
• Install and repair new software and hardware
• Manage computer systems
• Resolve technical issues

We're putting Geographic Information Systems (GIS) to use for Grand Rapids. Find out how we're using GIS here. 

The Change Management department administers new changes in technological practices, techniques, and processes. Using these changes makes us more productive and effective as a government.

This helps us better serve you. We administer these changes and train our employees to transition into using them.

We update City leadership about our annual progress. Check out our reports below:

• 2014 Executive Update(PDF, 28MB)
• 2013 Executive Update(PDF, 8MB)
• 2012 Executive Update(PDF, 4MB)
• 2011 Executive Update(PDF, 2MB)
• 2010 Executive Update(PDF, 5MB)
• 2009 Executive Update(PDF, 5MB)

We do our research on the technology and tools we use. We refer to these as the Right Tools. We then create guides for staff to reference as they use the tools. Check out the Right Tools guides:

• Citizen Relationship Management (CRM)(PDF, 3MB)
• Electronic Content Management (ECM)(PDF, 5MB)
• Office365(PDF, 2MB)
• SharePoint(PDF, 3MB)