Become informed. We send informational packets to homes in neighborhoods targeted for the disconnect program.
If we select your neighborhood for the program, you should arrange for an in-home project evaluation with one of the approved contractors. They will determine if there is a need for disconnection. A list of approved contractors is below. It is also included in the information packet delivered to target area homes.
The approved contractor will respond to your request within 3 business days.
If there is a need for disconnection, the contractor will provide an estimate of the project scope and cost. The estimate will define what part of the project’s expense will be covered by the City and what, if any, will be the homeowner’s responsibility. Generally, the program covers all expenses.
Once the estimate is complete, the contractor will submit the necessary forms to secure funding to the Project Manager for approval. If the estimated City costs exceeds $4500.00, the contractor will submit more paperwork explaining the need for such costs. You will then need to contact a different approved contractor from the list to get a second estimate and secure funding. This is only needed if the estimated City cost for disconnection exceeds $4500.00. The approved contractor with the lowest estimate will perform the work. The approved contractor will contact the homeowner to schedule the work after receiving approval from the Project Manager.
Once your project is complete, please return the survey included in your informational packet. There is also a link to the online survey below. This survey lets the FDDP team know if the body of work was completed to your satisfaction or if you have any concerns that need to be addressed.