Customer Service

GR311 is:

• a convenient single point of contact for non-emergency government information about City of Grand Rapids services or programs, or to make a request for service. 
• a number to call to obtain information and access to all non-emergency City government services (or dial 616-456-3000 if unable to reach the City by dialing 311)
• 911 is the number to call in case of emergency (burning house, robbery, crime in progress).
• open from 8 a.m. to 5 p.m., Monday through Friday
• closed on weekends and holidays

• a center that provides in-person service; stop in at the City Hall Lobby, located at 300 Monroe Avenue NW. Customers receive a half-hour of free parking in the Government Center Parking structure (parking can be accessed from Monroe Avenue NW or Ottawa Avenue NW)